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SAXX.COM Help Center

<p>Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. SAXX gift cards are not refundable.</p>

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. SAXX gift cards are not refundable.

How do I use my gift card?

Payments

Do you ship internationally?

What are your shipping fees?

What is the processing time of each order?

How do I know when my order has shipped?

How do I track my order?

My Tracking Shows “Delivered,” but I Haven’t Received My Package—What Should I Do?

Can I change my shipping address?

Can I change or cancel my order once placed?

I mistakenly ordered the wrong item, what should I do?

First Order Discount Code

What do I do if my SAXX is defective or damaged in any way?

My order received an incorrect item, what should I do?

Where do SAXX products ship from?

Orders & Shipping

What is your First Pair Guarantee?

What is your return policy?

How do I start a return?

Return Shipping Costs

What is your warranty policy?

What are your Terms and Conditions?

Gift Returns

Holiday Returns

Returns

How do I pick the right size?

Do the Hanky Panky collaboration sets come in different sizes for boxers and thongs?

How do I know what size to buy?

How do I care for my SAXX product?

What are your different underwear options?

What fabric does SAXX use?

Prints for Briefs and Trunks

What are the inseam lengths of each style?

Discontinued SAXX Styles & What to Try Instead

Annual Report on fighting against forced labour and child labour in supply chain.

Holiday Gifting

Fit and Product

Rewards program

Account & Rewards

What are your payment methods?

Can I use a discount code during a sale?

Can I use multiple discount codes on one order?

What currency is your pricing in?

What are Shop Pay Installments and how do they work?

Why is my installments payment with Shop Pay being rejected?

What are SAXX sale terms and conditions?

What is Buy with Prime and how does it work?

How do I make a purchase using my Prime benefits on saxxunderwear.com?

Is this really the same delivery experience I’m familiar with as a Prime member?

Where can I check the status of my order?

How do I cancel a Buy with Prime order?

Who do I contact for issues or questions for my order?

Do I have to be a Prime member to use Buy with Prime?

How do I initiate a return for Buy with Prime purchases?

How long does it take for me to get a refund for a canceled order?

Can I use Amazon gift cards, promotional discounts offered by saxxunderwear.com, or points when I use Buy with Prime?

Can I make Buy with Prime purchases if I’m not in the US?

Can I set up subscriptions using Buy with Prime?

What happens if my order is late?

What payment methods does Buy with Prime accept?

Are Buy with Prime products eligible for the loyalty program free shipping threshold?

How do I use my gift card?Updated 24 days ago