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SAXX.COM Help Center

<p>If the contents of an order that you received does not match the items that you ordered, or if your order is incomplete, please contact our customer service team within 48 hours of receipt via email to <a href="mailto:info.usa@saxxunderwear.com" id="isPasted" style=" text-decoration: underline;"><strong>info.usa@saxxunderwear.com</strong></a> and remember to include a photo and description of the full item(s) along with a copy of your order number for reference.</p>

If the contents of an order that you received does not match the items that you ordered, or if your order is incomplete, please contact our customer service team within 48 hours of receipt via email to info.usa@saxxunderwear.com and remember to inclu

My order received an incorrect item, what should I do?

Orders & Shipping

Do you ship internationally?

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What is the processing time of each order?

How do I know when my order has shipped?

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My Tracking Shows “Delivered,” but I Haven’t Received My Package—What Should I Do?

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I mistakenly ordered the wrong item, what should I do?

First Order Discount Code

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Return Shipping Costs

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What are your Terms and Conditions?

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What are your different underwear options?

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What fabric does SAXX use?

Prints for Briefs and Trunks

What are the inseam lengths of each style?

Discontinued SAXX Styles & What to Try Instead

Annual Report on fighting against forced labour and child labour in supply chain.

Fit and Product

Rewards program

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Why is my installments payment with Shop Pay being rejected?

What are SAXX sale terms and conditions?

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How do I make a purchase using my Prime benefits on saxxunderwear.com?

Is this really the same delivery experience I’m familiar with as a Prime member?

Where can I check the status of my order?

How do I cancel a Buy with Prime order?

Who do I contact for issues or questions for my order?

Do I have to be a Prime member to use Buy with Prime?

How do I initiate a return for Buy with Prime purchases?

How long does it take for me to get a refund for a canceled order?

Can I use Amazon gift cards, promotional discounts offered by saxxunderwear.com, or points when I use Buy with Prime?

Can I make Buy with Prime purchases if I’m not in the US?

Can I set up subscriptions using Buy with Prime?

What happens if my order is late?

What payment methods does Buy with Prime accept?

Are Buy with Prime products eligible for the loyalty program free shipping threshold?

My order received an incorrect item, what should I do?Updated 9 days ago