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<ul><li style="font-weight: bold;" id="isPasted"><strong>Item is out of stock:</strong><ul style="font-weight: initial;"><li>Onward can offer you a refund for the item that is out of stock.</li></ul></li></ul>

Item is out of stock:Onward can offer you a refund for the item that is out of stock.

Why is Onward offering a refund instead of replacing my item(s)?

Orders & Shipping

Onward Checkout+ Shipping Protection

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My Tracking Shows “Delivered,” but I Haven’t Received My Package—What Should I Do?

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First Order Discount Code

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Onward Checkout+ Cash-Back Rewards

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My package has been marked as “Pre-Shipment”, can Onward help resolve this?

Does Onward covered packages that are shipped internationally?

Why did Onward close my claim?

Claim Resolution Expectations

The carrier said they delivered my package, but I did not receive it

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I have not received shipping or tracking information about my order

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My package required a signature, but the carrier did not obtain a signature

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Do the Hanky Panky collaboration sets come in different sizes for boxers and thongs?

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Prints for Briefs and Trunks

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Discontinued SAXX Styles & What to Try Instead

Annual Report on fighting against forced labour and child labour in supply chain.

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Is this really the same delivery experience I’m familiar with as a Prime member?

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Do I have to be a Prime member to use Buy with Prime?

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How long does it take for me to get a refund for a canceled order?

Can I use Amazon gift cards, promotional discounts offered by saxxunderwear.com, or points when I use Buy with Prime?

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Are Buy with Prime products eligible for the loyalty program free shipping threshold?

Why is Onward offering a refund instead of replacing my item(s)?Updated 2 months ago