Returns

Information about our returns policy, and how to start a return.

What is your First Pair Guarantee?

SAXX offers a one-time Comfort Guarantee for your first single pair of underwear. If you are not satisfied with your product for any reason, we will make it right. After 30 days from purchase, this policy no longer applies. The First Pair Guarantee

What is your return policy?

We want you to love your SAXX gear! If you’re not satisfied, here’s what you need to know about returning your purchase:Holiday Return PolicyItems purchased between November 15 and December 24 may be returned until January 15, or 30 days after the or

How do I start a return?

For SAXX products purchased through a SAXX authorized retailer, please refer to the return policy for that specific retailer.

Return Shipping Costs

SAXX Reward members: Return shipping is FREE!. Non-Members: A $9.99 return shipping fee (plus tax, where applicable) will be deducted from your refund. International: Customers are responsible for all shipping costs, duties, import taxes, and any ass

What is your warranty policy?

SAXX offers a one-year warranty on products purchased directly from SAXX or from a SAXX authorized retailer within one year of purchase. If your warranty claim is accepted, we'll share next steps with you. Please see Terms & Conditions for full detai

What are your Terms and Conditions?

Thank you for reaching out. For further assistance, please email us at [email protected] with your order number and a brief summary of the issue. Our team will review your request and do our best to assist you promptly. Please see our full p

Gift Returns

Received a gift from the SAXX website that’s not quite the right fit? We’ve got you. We offer store credit for returns on most gifted items, as long as they’re unworn, in original condition, and not marked as Final Sale.